1. COMPLIANCE STATEMENT

We at ITA Labs (a legal entity created in accordance with the laws of the Russian Federation - the limited liability company "ITA Labs") are committed to protecting the privacy of our prospects, clients and partners, and any other person submitting personal information or engaging with ITA Labs through our Website, emails or other means.

In this Privacy and Cookie Policy (hereinafter the Privacy Policy), "we", "us" and "our" refer to ITA Labs (Limited Liability Company "ITA Labs").

1.1. Applicability

This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information.

By accessing our Website, submitting your personal information or engaging with ITA Labs through other means, you consent to the use of your information as set out in this Privacy Policy, including the right to send any kind of messages, notices and other information to the contacts provided by you in accordance with the objectives of this Privacy Policy.

If you do not agree with the data practices described in this Privacy Policy, check out the "Opting Out and Unsubscribing" paragraph hereinafter.

2. DATA PRIVACY REGULATION

ITA Labs complies with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR), as well as the requirements of the Federal Law of the Russian Federation of July 27, 2006 No. 152-FZ "On Personal Data" and other regulatory and legal documents in the field of personal data protection in the Russian Federation.

You may direct any inquiries or complaints related to our compliance towards GDPR and Russian legislation to labs@ita-labs.com.

If you have unresolved privacy or data use concern that we have not addressed satisfactorily, you have the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

3. COLLECTED INFORMATION

3.1. When You Visit Our Website

You are free to explore the Website without providing any Personal Information about yourself. When you visit the Website we only collect Navigational Information such as described below.

3.2. When You Directly or Indirectly Engage with ITA Labs

If you submit your Personal Information to ITA Labs in other circumstances, including by contacting us via messengers and social networks, or by online chat on the website, by contacting us in any other way such as a meeting we will process your Personal Information in the conditions settled in this Privacy Policy.

Occasionally, we might source personal information from an external third party or a publicly available source. In these circumstances, this Privacy Policy will also apply.

3.3. Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business.

Personal Information can also include information about you that is available on the internet, such as from messengers, social networks and search engines, or publicly available information that we acquire from service providers.

3.4. Navigational Information

This refers to cookies, information about your computer and your visits to this Website, including your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the section 5 "Navigation Information" below.

3.5. Personal Information We Collect

When you try to contact us, you can send your name, email address, telephone number or other information to the online chat so that we can reply to you with the most convenient way for you. Also you can contact us via messengers and social networks, and we will be able to see your images, as well as receive other information about you. In addition, you can register on our technical support portal. When you contact us in any of the above ways, we collect information about you.

By making an attempt to contact us, you express unconditional consent as free agent and in your interest to collect, process, store and use your Personal Information within the framework of this Privacy Policy, as well as consent to this Policy and the terms of processing of Personal Information specified therein. If you disagree with these conditions, you should refrain from providing your personal information and contacting us.

4. USE OF INFORMATION

4.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party.

4.2. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

a) improve your browsing experience by personalizing the Website

b) send information to you which we think may be of interest to you by email, regular mail or by using other means of communication, notify you about our work and services, request from you evaluate our products and services, providing responses to your inquiries;

c) send you marketing communications relating to our business which we think may be of interest to you;

d) providing you with our works and services;

e) keeping the opportunity to contact you after the completion of joint projects (chat, email, telephone).

Third parties are prohibited from using your personal data, except for the above purposes, and they are required to maintain the confidentiality of your information.

4.3. Use of Navigational Information

As happens in almost all professional websites, our Website uses cookie files, which are tiny files that are loaded on your computer to improve your browsing experience.

We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about ITA Labs.

4.4. Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Your Personal Information is available only to a limited number of individuals who have special access rights to such systems and are required to store confidential information. In addition, all confidential information that you supply is encrypted during the transfer using Secure Socket Layer (SSL) technology.

We do not use vulnerability scanning and/or PCI compliance scanning.

We use regular scanning for malicious programs.

We apply various security measures when a user enters, transfers or accesses his information to ensure the security of your Personal Information.

We are in no way liable for any direct or indirect damages resulting from the wrongful or unlawful use of your Personal Information by a third party.

It is therefore important that you comply with the safety regulations, including blocking any third party access to your registration address because you are solely responsible for any visit to our Website coming from your IP address.

Our Website can include links, hyperlinks, or references to other websites that are not controlled or managed by us and to which this Privacy Policy does not apply. We are not liable for the content of those websites or for the offers, products and services offered by them. We therefore advise you to carefully read the privacy policy and terms of use of each site you visit.

If you have any questions about the security of your Personal Information, you can contact labs@ita-labs.com.

4.5. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you on our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.

4.6. International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

4.7. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

5. NAVIGATIONAL INFORMATION (COOKIES)

ITA Labs use cookies to analyze trends, administer the Website, track users´ movements around the Website, and to gather demographic information about our user base as a whole.

A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website you visit. ITA Labs keeps track of the Website and pages you visit within ITA Labs, in order to determine what portion of the ITA Labs Website is the most popular or most used. This data is used to deliver customized content and promotions within the Website.

Our website uses Yandex. Metrica, a service that is one of the most common and reliable solutions for online analysis, to help us understand how you use the Website and how we can improve your browsing experience with the Website. These cookies can track how, how much time you spend on the site and the pages you visit so that we can continue to create more attractive content for you. For more information about the Yandex.Metrica cookie, please visit the official Yandex.Metrica page https://www.metrica.yandex.com

We may also use other analytics services to monitor and evaluate the use of our Website so we can continue to create more attractive content for its users. These cookies can track how long you use the Website or the individual pages that you visit, which helps us understand how we can improve our Website for you.

Our Website uses the Bitrix24 CRM engine to track interactions with our customers. Bitrix24 is one of the most common and reliable CRM solutions on the Internet. These cookies can track how and when you communicated with us in an online chat so that we can continue to communicate with you as soon as possible.

For more information about Bitrix24, see the official Bitrix24 page - https://www.bitrix24.com.

6. OPTING OUT

6.1. Reviewing, Correcting and Removing Your Personal Information

Upon request, ITA Labs will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

a) To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us;

b) To request that your user information be removed from any mailing list that we use;

c) To request for the data portability of your user information;

d) To request that your user information be deleted from our records;

e) To opt out of being communicated by ITA Labs or third parties as described in provision "Unsubscribe from Our Communications" hereunder.

To exercise any of these rights, please contact us at labs@ita-labs.com. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

6.2. Unsubscribe from Our Communications

You may unsubscribe from our marketing communications by clicking on the "Unsubscribe" link located on the bottom of our emails. Unsubscribing to our marketing communications won´t affect any transactional emails related to customers´ accounts.

You can demand the blocking or destruction of your Personal Information that we hold. You can do this in any convenient way for you, including contacting us at labs@ita-labs.com.

7. ADDITIONAL INFORMATION

The state registration number is 1157746364247.

The individual number of the taxpayer is 7728233116.

We might update this Privacy Policy from time to time so we encourage you to review it periodically. The most recent version of the Privacy Policy can be found at any moment on our website.

For any additional information or comments regarding this Privacy Policy please contact us: labs@ita-labs.com.

Privacy and cookie usage policy